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The subject of the thesis of Andrei Vinogradov is "Logistics Coordination as a Means of Interfunctional Conflict Management in Wholesale Companies". The thesis investigates the mechanism of logistics coordination applied to prevent and resolve conflicts arising between the divisions of a wholesale company. The author has classified interfunctional conflicts typical of wholesale companies and developed an algorithm for their resolution. It is the first time that such type of conflicts is resolved via contemporary methods of the theory of multicriteria optimization. The method of reconciling interacting parties’ positions is based on the alteration of incentive system parameters with regard to the criteria describing the choice of the parties in conflict as respective tasks of the multi-objective optimization. The author also identifies ways to expand the range of alternative solutions to conflict situations related to logistics activities. Furthermore, the thesis includes recommendations on improvement of the wholesaler’s organizational structure along with the IT support of the organizational departments interaction when implementing cross-functional business processes.
The subject of the thesis of Anastasia Ivanova is "Development of Logistics Service System in Wholesale Companies". The thesis examines the organizational and methodological aspects of logistics service development in wholesale companies supplying imported components (hydraulic equipment) in the Russian Federation for industrial enterprises taking into consideration external and internal conditions of wholesalers. The author has analyzed and identified the distinctive features of the logistics activities in wholesale companies supplying industrial enterprises. The thesis discloses the analysis of logistic service evaluation indicators, which allowed classifying and systemizing them within a single base of indicators. The algorithm of logistics service system development in wholesale companies is elaborated, and the main activities of logistics in the framework of the general policy of customer service are defined. In addition to that the thesis suggests an approach how to choose key indicators for monitoring logistics customer service and basic logistics services using analytical hierarchy process.